This Privacy Policy governs the manner in which Coils Media Ltd, trading as Elongtress, collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://elongtress.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Coils Media Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Coils Media Ltd may collect and use Users personal information for the following purposes:

  • – To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To improve our Site
    We may use feedback you provide to improve our products and services.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. 

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Third Party Websites

Shopify

We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 

Google Analytics

When someone visits our site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Here's a link to Google's privacy policy: https://policies.google.com/privacy?hl=en 

Facebook

Facebook is the world's biggest social network and we use Facebook Pixels to collect anonymous (non-personal) data to understand our visitor behaviour patterns and improve our marketing strategies. 

You can read more about Facebook's data and privacy policy at https://www.facebook.com/policy.php

ManyChat

ManyChat is a Facebook Messenger Bot provider that allows us to interact with our subscribers via Facebook. ManyChat is a trusted partner of Facebook and are fully compliant with GDPR and other Data Regulations. We will always ask your permission before adding you onto our messenger list.  You can unsubscribe from the messenger list at any time by sending the word "stop" via messenger. 

You can read more about ManyChat's privacy policy at https://manychat.com/privacy.html

Mailchimp 

We may use a third-party provider, MailChimp, to deliver our monthly newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.

KayVee Media

KayVee Media is a web marketing agency in Birmingham who work with Elongtress to market and promote our brand, which includes our culture and products. 

They are data complaint and do not store any of our visitors information. They are only given access to use the third party services mentioned above to interact with our visitors and subscribers. 

Data Transfers

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By accepting the terms of this policy, you acknowledge, agree and consent to

(1) the transfer to and processing of personal information on servers located outside of the country where you reside and

(2) our collection and use of your personal information as described herein and in accordance with the data protection laws of the United Kingdom, which may be different and may be less protective than those in your country.

If you are a resident of the EEA or Switzerland, please note that we use standard contractual clauses approved by the European Commission to transfer your personal information from the EEA or Switzerland to the United States and other countries.

Your Rights

Under the new GDPR, EU residents have the following rights:

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to haveincomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

Changes to this privacy policy

Coils Media Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Coils Media Ltd
https://elongtress.com/

COILS MEDIA LTD
183a Poplar Avenue, 
Birmingham,
B17 8EJ
[email protected]

This document was last updated on 23 May, 2018

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